Privacy Policy
BD Nexa AI Solution ("we," "us," "our") respects your privacy. This policy explains what information we collect when you interact with our website (bdnexa.in), WhatsApp, phone, or services, and how we use it. It is designed to align with India's Digital Personal Data Protection Act, 2023 ("DPDP Act").
1. Information we collect
- Information you give us — name, phone, WhatsApp number, email, business name, project details and anything you share on the strategy-call form or over WhatsApp/phone/email.
- Information collected automatically — basic device and browser data (IP, user agent, pages viewed) via standard server logs and any analytics tooling we deploy. We do not currently run third-party advertising trackers on this site.
- Payment information — handled by our payment processors (e.g., Stripe, UPI). We do not store card or bank credentials on our servers.
2. How we use your information
- To respond to your enquiry and book the strategy call.
- To deliver any service or programme you sign up for.
- To send service updates, invoices, and (with your consent) occasional educational content.
- To improve our website and services.
- To meet legal, accounting, and regulatory obligations.
3. Sharing your information
We do not sell your personal data. We share it only with service providers we use to run our business (hosting, communications, payments, analytics, accounting), and only to the extent needed. Where required by law, we may share information with authorities.
4. How long we keep it
We keep enquiry data for as long as is reasonably useful for follow-up, and service/customer records for as long as required by Indian tax and accounting laws.
5. Your rights under the DPDP Act
- Access — request a copy of the information we hold about you.
- Correction — ask us to correct anything inaccurate.
- Erasure — ask us to delete your data where we are not legally required to retain it.
- Withdraw consent — at any time, for processing based on consent.
- Grievance — raise a complaint with our grievance contact below.
6. Cookies
We use only essential cookies and standard analytics. We do not currently set advertising or tracking cookies. If we add any in future, we'll update this policy and request consent where required.
7. Children
Our services are not directed to children under 18. We do not knowingly collect data from minors. If you believe a child has provided us data, contact us and we'll remove it.
8. Security
We use reasonable technical and organisational safeguards. No system is perfectly secure; in the event of a breach affecting your data, we will notify affected users and regulators as required by law.
9. Changes
We may update this policy from time to time. The "last updated" date above will change. Material changes will be highlighted on the home page or by direct notice.
10. Contact & grievance officer
BD Nexa AI Solution
251/1, N. N. Road, South Dumdum, Kolkata 700028, West Bengal, India
WhatsApp / Phone: +91 78668 62247
Write to us via WhatsApp for any data-related request or complaint.